Top FAQ
Seach for all you need here.
Frequent Questions
Really, we get asked this often.
We get asked these questions a lot, so we made this small section to help you out identifying what you need faster.
How often do you ship?
Rapid ships weekly
How long does it take to get my packages/shipments?
3-5 Business days.
How do I pay?
USA: Zelle/CashApp/PayPal; International: Local payment arrangement.
Where can I ship to?
Ghana, Nigeria, Ethiopia, Togo, Benin, Sierra Leone, Liberia, Kenya, Mali,Rwanda, Middle East, Other
How can I track my shipment?
Track on our homepage with your assigned tracking number.
Do you have door to door service?
Yes, this must be arranged locally with the branch office.
Can I bring my packages directly to you?
Yes, personal drop-off possible between 0900-1700Hrs. After hours drop-off can also be arranged.
Can you purchase for me?
Yes, proxy-buying service is available
Do you accept PayPal?
Yes, we do for customers who would like to pay with credit cards
Where are you located?
We are based in Atlanta, GA, however we have drop-off locations across all major cities in North America.
Can I ship perishable items?
Yes, we can handle that through our cold chain service.
Do I have to pick up from the airport?
No, you pick-up at our office.
Would I have to get a broker or go through customs?
No, we take care of customs’ formalities on your behalf.
What is the breakdown of the charges?
When using the Live Quote there are 3 major factors (product value, weight, and number of individual packages received.)
Where can I pick up my packages/shipments?
Pick up locations can be found here, based on location.
Is there a limit to how much I can ship?
No, there is no limit to shipping just be mindful that weight is a factor.
What do I need to be able to ship with Rapid?
Sign-up on our website with simply your name, email address and by creating a password.
How should I package my items?
Packages can be re-packed for voyage to assure security and or consolidation of packages (putting together multiple parcels received on your behalf).
Can I put in more than one pre-alert?
Yes, there is no limit to pre-alerts the more information provided the better (include receipts, invoice and or Shippers Letter of Instructions)
Can you hold shipments for consolidation until my shopping is final?
Yes, until you give us the green light to ship.